General Information and Terms and Conditions

This page contains general information and the applicable terms and conditions of:

Vuelandia
Kruisweg 478
2132 LA Hoofddorp
Netherlands

Phone 0900 – 440 00 00
E-mail: info@vuelandia.com

Chamber of Commerce No. 30206917
VAT no. NL 814929795B01

Vuelandia is a trade name of Net Travel Associates BV.

ANVR

Vuelandia is affiliated with the
ANVR
. The ANVR maintains strict membership standards and promotes the quality of travel and information about it. All trips we offer on our website and in offers are subject to the ANVR Travel Terms and Conditions (ANVR Travel Terms and Conditions for Package Travel, ANVR Booking Terms and Conditions for Single Travel Services and/or Linked Travel Package Terms and Conditions) and Vuelandia’s Supplementary Terms and Conditions, unless we have expressly stated in the offer or booking confirmation that other terms and conditions apply.

Important information about your trip incl. the ANVR Travelers Conditions can also be found in the ANVR brochure, available via this link
via this link
.

If you only want to read the ANVR Travelers’ Conditions, you can download these conditions via
this link
.
A complete set of our terms and conditions (incl. Vuelandia’s additional terms and conditions), general information and legal information can be found at
this link
 download.

Insolvency Guarantee



Travel Guarantee Fund Foundation (SGR)


(consumers)

Vuelandia is affiliated with SGR. You can check this through
www.sgr.nl
. Within the limits of the
SGR guarantee scheme
 the trips published on this internet site fall under the guarantee of SGR. This SGR guarantee means that the consumer is assured that the prepaid travel money will be refunded if the other party cannot fulfill the agreed performance due to financial insolvency. Insofar as the contract includes transportation and the destination has already been reached, the return trip will be provided.



SGRZ NV

(corporate clients)

Vuelandia is a member of SGRZ. You can check this via the website of the
SGRZ
. Within the limits of the
SGRZ guarantee scheme
 the trips we offer are covered by the SGRZ guarantee. The SGRZ guarantee means that a business client is assured that the prepaid travel money will be refunded if the other party cannot fulfill the agreed performance due to financial insolvency. Insofar as the contract includes transportation and the destination has already been reached, the return trip will be provided.

Calamity Fund

Vuelandia is affiliated with the Travel Calamity Fund Foundation. The Calamity Fund guarantee means that you as a traveler participating in a trip to which the guarantee applies:

  • Get (part of) your travel sum back if we are unable to carry out the trip in full or at all due to a calamity;
  • be reimbursed for necessary additional costs if we have to adjust the trip due to a calamity or if we have to repatriate you early.

Disaster means an abnormal event caused by molestation or natural disaster.

Additional conditions


Vuelandia

In addition to the ANVR Travelers’ Terms and Conditions, all our agreements are subject to Vuelandia’s Supplementary Terms and Conditions (with the exception of Flexible Autos). These additional terms and conditions include arrangements regarding payment, cancellation and modification of your booking. Vuelandia’s additional terms and conditions are included in the download Terms and Conditions (complete), but you can also download a separate copy via this link.


Flexible Autos

Are you looking for information and terms and conditions of Flexible Autos? You can find these via
this link
 read and download.

Not sure which terms apply to your agreement? Your quote and booking confirmation invoice will refer to the appropriate terms and conditions. In addition, you can always contact us for information and advice. We are happy to help you.

General terms and conditions (travel) service providers

In the case of reservations of individual travel services, we act as intermediaries in the formation of a contract between the traveler and the respective travel service provider. The offer and contract with these travel service providers are subject to the general terms and conditions of the respective travel service provider. If your trip includes organized transportation, the general (transportation) terms and conditions of these carriers (such as an airline), in addition to our general terms and conditions, are expressly part of the offer and/or contract.

These general (transportation) conditions can be found on the website of the respective travel service provider. You can also access the location of most general conditions of carriage of travel service providers via the ANVR website.

Airline Ticket Guarantee

If your flight ticket is subject to Vuelandia’s Flight Ticket Guarantee, the terms of the Flight Ticket Guarantee apply. You can download these terms from this link.

Insurance

We strongly recommend that every traveler purchase travel insurance and/or cancellation coverage.

Additional costs (not included)

The following costs are not included in the trip and are the responsibility of the traveler:

  • Any baggage charges in case of transportation by air, unless a baggage allowance is included in your ticket price and explicitly stated by us. An overview of almost all baggage conditions per airline can be found on the
    overview page of the ANVR
    .
  • Any departure or arrival taxes to be paid by the passenger at the airport. You can find this
    here
     check.
  • Any charges for (priority) check-in or other services at the airport.
  • Any charges for seat reservations.
  • Any charges for additional or different amenities during your trip.
  • The cost of visas, vaccinations and other border formalities.
  • All costs of meals and beverages not listed.
  • The cost of travel or cancellation insurance.

Border documents, visas and vaccinations

You must be in possession of valid border documents such as a valid passport and possibly visas before your trip. You can apply for any required visa directly here.

You can also obtain information about the required visas for the countries you are visiting (including application deadlines) from the consulate or embassy of that country, among others. A complete list of embassies and consulates can be found
on the website of the central government
.

Traveler vaccination advisories or requirements may apply to the countries you visit during your trip. Your doctor or the GGD can give you further information about this

Check
via this link
 what formalities and requirements apply for border documents and vaccinations for your booked (transfer) destination(s).

Change, cancel and no-show

If you wish to change or cancel your booking, you must notify us as soon as possible and on the departure day at least well before the flight takes place. If you do not report in time for the flight (a so-called “no-show”), airlines often charge 100% cancellation fees, if necessary in deviation from other (lower) cancellation fees previously reported to you. Some airlines have a broader concept of no-show, even in cases of cancellation a few days before the departure date.

Only the notifier can change the entire booking (for all travelers), the other travelers can only change their own reservations.

Payment

You can pay online via iDeal, credit card (Visa, Mastercard and American Express), Sofort Banking and Mister Cash. In addition, bank transfer is possible in some cases.

Payment by credit card

If paying by credit card, the name of the cardholder must match the name of the traveler. In addition, the traveler’s address you provide must match the cardholder’s address as known to the bank. To prevent possible credit card fraud, we reserve the right to refuse credit card payments and/or request additional information. We may charge a fee for payment by credit card.

Please note: Only after receiving your payment will we finalize your booking and issue tickets for this purpose. Until this time, you cannot derive any rights from your reservation and the rates and conditions previously quoted to you are subject to change.

Complaints

If you have a question or complaint, please contact our customer service department first. Make sure you have all the necessary details at hand (such as your booking reference or PNR code, name of travelers, e-Ticket number, etc.) so we can help you quickly. As part of personal data security, we may ask you for additional information to establish that you are (one of) the traveler(s).

Better Holidays

When putting together our trips, we consider people, environment, nature and culture, so that the trip is not only special for you, but also future generations can enjoy attractive destinations.

Whether it’s travel where you enjoy pristine nature, experience local culture, meet new people or taste a delicious local dish; together we work to create vacations that make for better places and more beautiful experiences. And in doing so, we make an important contribution to sustainable development at the destination. For you as a traveler, but also for the people living at the vacation destination.

Fight child abuse, even abroad!

We actively support ANVR and Defense for children – ECPAT in the fight against child exploitation in vacation countries. We invite you to join us in being alert and reporting suspicions of child abuse at
www.dontlookaway.nl
, even if committed abroad!

More information on combating child abuse is available from us upon request.

© 2024 Vuelandia