{"id":4433,"date":"2024-01-10T18:51:37","date_gmt":"2024-01-10T18:51:37","guid":{"rendered":"https:\/\/vuelandia.com\/soutien-a-la-clientele\/"},"modified":"2025-05-19T14:49:17","modified_gmt":"2025-05-19T14:49:17","slug":"soutien-a-la-clientele","status":"publish","type":"page","link":"https:\/\/vuelandia.com\/fr\/soutien-a-la-clientele\/","title":{"rendered":"Soutien \u00e0 la client\u00e8le"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-right:10%;--awb-padding-bottom:130px;--awb-padding-left:10%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-right:10%;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:11.52%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:11.52%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Un soutien quand vous en avez besoin<\/h3><\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:20px;margin-bottom:30px;width:100%;max-width:10%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-color5);border-color:var(--awb-color5);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p>Vuelandia dispose d&rsquo;un service d&rsquo;assistance \u00e0 la client\u00e8le professionnel et n\u00e9erlandophone pour les agents de voyage qui ont des questions sur les produits de voyage tels que les billets d&rsquo;avion, les h\u00f4tels, les voitures de location, les transferts, les groupes et tous les autres produits li\u00e9s aux voyages. Vous pouvez joindre le service d&rsquo;assistance tous les jours ouvrables de 9h \u00e0 17h30 de la mani\u00e8re suivante :<\/p>\n<p>Par t\u00e9l\u00e9phone au <strong>0900 440 0000<\/strong> ou par courriel :<\/p>\n<ul>\n<li>IATA\/ Billets d&rsquo;avion : <a href=\"mailto:info@vuelandia.com\" target=\"_blank\" rel=\"noopener\">info@vuelandia.com<\/a><\/li>\n<li>H\u00e9bergement : <a href=\"mailto:online@vuelandia.com\" target=\"_blank\" rel=\"noopener\">online@vuelandia.com<\/a><\/li>\n<li>Location de voiture : <a href=\"mailto:online@vuelandia.com\" target=\"_blank\" rel=\"noopener\">online@vuelandia.com<\/a><\/li>\n<li>Vacances \u00e0 forfait : <a href=\"mailto:online@vuelandia.com\" target=\"_blank\" rel=\"noopener\">online@vuelandia.com<\/a><\/li>\n<li>Groupes : <a href=\"mailto:groups@vuelandia.com\" target=\"_blank\" rel=\"noopener\">groups@vuelandia.com<\/a><\/li>\n<li>Questions g\u00e9n\u00e9rales : <a href=\"mailto:info@vuelandia.com\" target=\"_blank\" rel=\"noopener\">info@vuelandia.com<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:80px;\"><h6 data-lineheight=\"26\" data-fontsize=\"18\">Pourquoi devenir partenaire de Vuelandia ?<\/h6>\n<ul>\n<li>Utilisation d&rsquo;un outil de vol d\u00e9velopp\u00e9 en interne et dot\u00e9 de nombreuses fonctionnalit\u00e9s<\/li>\n<li>Acc\u00e8s \u00e0 de nombreux tarifs, y compris des tarifs sp\u00e9ciaux Vuelandia<\/li>\n<li>Pour les voyagistes non membres de l&rsquo;IATA, nous nous chargeons \u00e9galement de la billetterie.<\/li>\n<li>Acc\u00e8s \u00e0 des outils de r\u00e9servation en ligne conviviaux<\/li>\n<li>Soutien de nos experts en cas de besoin<\/li>\n<li>Offre h\u00f4teli\u00e8re \u00e9tendue avec plus de 50 banques d&rsquo;accueil<\/li>\n<li>Location de voitures Flexible Autos \u00e0 des conditions avantageuses<\/li>\n<li>D\u00e9partement Groupes et Incentives<\/li>\n<li>Num\u00e9ro d&rsquo;urgence disponible<\/li>\n<li>Nous organisons r\u00e9guli\u00e8rement des \u00e9v\u00e9nements pour vous tenir au courant des diff\u00e9rents d\u00e9veloppements.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-no-medium-visibility fusion-no-large-visibility fusion-has-icon\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:40px;width:100%;max-width:75%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_1);border-color:var(--awb-custom_color_1);border-top-width:1px;\"><\/div><span class=\"icon-wrapper\" style=\"border-color:var(--awb-custom_color_1);background-color:rgba(255,255,255,0);font-size:16px;width: 1.75em; height: 1.75em;border-width:1px;padding:1px;margin-top:-0.5px\"><i class=\"fa-info-circle fas\" style=\"font-size: inherit;color:var(--awb-color3);\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:var(--awb-custom_color_1);border-color:var(--awb-custom_color_1);border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-3 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-backgroundcolor:var(--awb-color3);--awb-border-radius-top-left:20px;--awb-border-radius-top-right:20px;--awb-border-radius-bottom-right:20px;--awb-border-radius-bottom-left:10%;--awb-title-color:var(--awb-color5);--awb-hover-accent-color:var(--awb-custom_color_3);--awb-circle-hover-accent-color:var(--awb-custom_color_3);--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-custom_color_3);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:42px;width:42px;line-height:22px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:40px;width:40px;line-height:40px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-users fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:18px;line-height:23px;\">Demandes de groupe<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Les voyages de groupe, avec les facilit\u00e9s de Vuelandia, organis\u00e9s en un rien de temps ! Vous avez un groupe (10 personnes ou plus) qui souhaite voyager ensemble ? Avec Vuelandia, vous ne vous contentez pas d&rsquo;organiser les billets d&rsquo;avion pour un groupe, mais vous pouvez \u00e9galement vous adresser \u00e0 Vuelandia pour les demandes d&rsquo;h\u00f4tel et les transferts. L&rsquo;\u00e9quipe exp\u00e9riment\u00e9e veille \u00e0 ce que votre demande de groupe soit trait\u00e9e rapidement et correctement.<\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);--awb-iconcolor:var(--awb-custom_color_3);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><span style=\"height:42px;width:42px;line-height:22px;border-color:rgba(255,255,255,0);border-width:1px;border-style:solid;background-color:var(--awb-custom_color_1);box-sizing:content-box;border-radius:50%;\"><i style=\"border-color:var(--awb-custom_color_1);border-width:1px;background-color:var(--awb-color1);box-sizing:content-box;height:40px;width:40px;line-height:40px;border-radius:50%;position:relative;top:auto;left:auto;margin:0;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-headset fas circle-yes\"><\/i><\/span><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:18px;line-height:23px;\">Joignable en cas d&apos;urgence<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Nous sommes \u00e0 la disposition des agents de voyage en cas d&rsquo;urgence en dehors des heures de bureau, mais nous vous conseillons de ne pas poser de questions urgentes pendant les heures de bureau. En cas d&rsquo;urgence, nous vous demandons de laisser un message sur notre bo\u00eete vocale et d&rsquo;envoyer un courriel \u00e0 <a href=\"mailto:info@vuelandia.com\" target=\"_blank\" rel=\"noopener\">info@vuelandia.com<\/a>. En dehors des heures de bureau (y compris les week-ends et les jours f\u00e9ri\u00e9s), nous facturons des frais de 40 euros.  <\/p>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-color3);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p><img decoding=\"async\" class=\"alignnone wp-image-2639 size-full\" src=\"https:\/\/vuelandia.com\/wp-content\/uploads\/2023\/11\/Scherm%C2%ADafbeelding-2023-11-07-om-09.57.24.png\" alt=\"\" width=\"854\" height=\"528\"><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-4433","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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